Shipping + Returns
We offer USPS Priority shipping for a base rate of $8 in the United States with delivery between 4-5 business days, along with expedited overnight and UPS priority options. Shipping is free for orders over $150.
International orders are calculated at checkout, with DHL, UPS and USPS options available.
We offer free exchanges and easy returns for all non-sale items. To initiate a return, email firstname.lastname@example.org within 30 days of receipt with your order number and a brief explanation of the reason for exchange or return. We will email you a pre-paid return label. We must approve all returns/exchanges.
Symbology accepts unworn and unaltered merchandise with a return authorization within 30 days. We will issue a refund within 2-3 weeks of receipt minus the shipping charges. Shipping costs are non-refundable. *
Purchases of sale items are final and not eligible for a refund; however, the item may be exchanged for an item of equivalent dollar value or store credit. Items marked down on clearance (50% off or more) are final and not eligible for return or exchange.
*Symbology is not responsible for lost or missing items if the outlined steps are not followed.
In case of a damaged shipment, be sure to save everything, including the shipping carton. Shipments are insured for the full purchase value. In the event of inclement weather and/or natural disaster, it is possible that delivery via any shipping method may be restricted or impaired.
We cannot assume any responsibility in these instances. If you have provided us with a telephone contact number, we will attempt to advise you of anything that may interfere with your delivery. Sorry, we cannot guarantee orders for which we have an incomplete or incorrect address.