Shipping + Returns
Purchases of Symbology sale items are final and not eligible for a refund; however, the item may be exchanged for a Symbology item of equivalent dollar value or store credit. Items marked down on clearance (40% off or more) are final and not eligible for return or exchange.
For all non Symbology brand purchases, exchanges are offered only for items by the same brand. For example, a purchase of a Jimani jewelry item is only eligible for exchange for another Jimani item.
We cannot assume any responsibility in these instances. If you have provided us with a telephone contact number, we will attempt to advise you of anything that may interfere with your delivery. Sorry, we cannot guarantee orders for which we have an incomplete or incorrect address.
To return merchandise ordered online from a location outside the U.S., please use the following method.
We recommend that you use your own trackable and insured shipping method. Please mail your return to the following address:
7025 Deer Ridge Dr
Fort Worth, TX 76137
Please allow approximately 1–2 weeks for processing. You will receive an email notification when your return has been processed (and do be sure to check your spam folder).
We are not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.