We offer USPS Priority shipping for a base rate of $8 in the United States with delivery between 4-5 business days, along with expedited overnight and UPS priority options. Shipping is free for orders over $150.
International orders are calculated at checkout, with DHL, UPS and USPS options available.
We offer free exchanges and easy returns for all non-sale items.
To initiate a return, email email@example.com
within 30 days of receipt with your order number and a brief explanation of the reason for exchange or return. We will email you a pre-paid return label. We must approve all returns/exchanges.
Symbology accepts unworn and unaltered merchandise with a return authorization within 30 days. We will accept returns on wedding dresses as long as they were not custom made and haven't been altered in any way. We will issue a refund within 2-3 weeks of receipt minus the shipping charges. Shipping costs are non-refundable. *
Purchases of sale items are final and not eligible for a refund; however, the item may be exchanged for an item of equivalent dollar value or store credit. Items marked down on clearance (40% off or more) are final and not eligible for return or exchange.
*Symbology is not responsible for lost or missing items if the outlined steps are not followed.
In case of a damaged shipment, be sure to save everything, including the shipping carton. Shipments are insured for the full purchase value. In the event of inclement weather and/or natural disaster, it is possible that delivery via any shipping method may be restricted or impaired.
We cannot assume any responsibility in these instances. If you have provided us with a telephone contact number, we will attempt to advise you of anything that may interfere with your delivery. Sorry, we cannot guarantee orders for which we have an incomplete or incorrect address.
To return merchandise ordered online from a location outside the U.S., please use the following method.
We recommend that you use your own trackable and insured shipping method. Please mail your return to the following address:
7025 Deer Ridge Dr
Fort Worth, TX 76137
Please allow approximately 1–2 weeks for processing. You will receive an email notification when your return has been processed (and do be sure to check your spam folder).
We are not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.